Welcome

Guide Path Certification is a paradigm shift in the way care senior living providers understand, establish, and manage resident and family expectations in assisted living and skilled nursing communities. Guide Path departs from the type of quality management based primarily on objective and quantifiable criteria (quality, occupancy rate, turn over) towards a more socially inclined quality management. Certification involves all stakeholders, in particular the residents and their families and care partners. Through a formal expectations management program focused on the resident and family experience, a collaborative partnership develops with the Guide Path Team improving quality of care and quality of life of all those involved.  Residents and families complete the Guide Path Resident and Family Insights Survey so the Community can understand their needs and expectations. They have access to the Insights Survey Resources offering education in five key Areas of Interest. The Insights Survey serves as a “guide” for the Community to connect and engage with the resident and family-directed life.  

What is the Resident and Family Experience?  Guide Path defines the experience as the sum of all interactions, shaped by an organization’s culture, that influence perceptions and expectations across the continuum of care.   

What Interactions Create the Resident and Family Experience?  Guide Path defines the interactions as orchestrated and spontaneous touch points of people, processes, policies, communications, actions, and environment.

What is the Organization’s Culture? Guide Path defines culture as the vision, values, people (at all levels and in all parts of the organization), community and shared purpose. 

What are the Perceptions and Expectations of the Resident and Family? 

Guide Path defines the perceptions and expectations as what is recognized, understood, and remembered by residents, families and care partners. They vary based on individual experiences such as beliefs, values, and cultural background.

Integrated care provider teams that achieve a culture and environment that support quality of life and quality end-of-life care in senior living communities. 

Resident and family engagement in care-planning through a deeper understanding of needs and expectations enhancing their experiences with living and dying.

Expectations management training resulting in reduced risk, reduced readmissions and improved outcomes in senior living communities along the continuum of care.

Innovative and effective regulatory compliance aligned with CMS survey guidance for improved surveys, enhanced operations, quality improvement and reduced overall costs.   

Gold standard education, training and support for senior living communities and their leadership, care teams, residents and families resulting in enhanced care giver recruitment, satisfaction, and retention.