White Paper on Resident and Family Expectations Management
Subscribe to download our comprehensive White Paper: Resident and Family Expectations Management in Senior Living. The paper introduces the Guide Path Approach, a revolutionary program focused on understanding and responding to resident and family expectations. It advocates a paradigm shift from traditional quality management to a more socially inclined approach that involves all stakeholders, particularly residents and their families.
The White Paper shares feedback and findings from a recent Pilot to implement the Guide Path Approach in a sample of Senior Living Communities in four states. The Guide Path Approach centers on implementing Guide Path's Resident and Family Insights Survey, the Insights Survey Suite of tools and resources, and on Resident and Family Education.