Guide Path Certification Program

Amid escalating costs, heightened expectations from residents and families, and intensifying regulations and litigation, the challenges facing senior living communities can seem insurmountable.

The Guide Path Certification Program uniquely bridges the gaps in communication, education, and implementation, enabling communities to reduce losses, enhance care quality, and increase satisfaction through cohesive risk management processes and quality improvement plans. 

Participants in the Guide Path Certification Program acquire crucial knowledge and skills that significantly advance the goal of fostering positive culture change. Communities certified by Guide Path report compliance with state and federal regulations at an impressive rate of nearly 65%.

How Does the Certification Program Work?

The concept of “culture change” in senior living has evolved over the past two decades through diverse models, yet there remains a critical gap in providing sustained transformational experiences for healthcare leaders and providers. These experiences are essential for effectively exploring, collaborating, and aligning their goals and values with those of residents, families, caregivers, and other healthcare leaders.

Guide Path stands as the singular, comprehensive solution for reducing losses and fostering culture change within the industry. Our program comprises nine one-hour courses, each led by renowned, industry-leading experts. These modules are meticulously designed to address key areas such as communication strategies, resident engagement, risk management, and compliance, ensuring a well-rounded approach to enhancing care quality and community dynamics.

Module 1
Cultivate Culture Change

Cultivates a person-centered community, enhancing choice, dignity, and quality of life for each resident. Provides robust strategies for transforming organizational culture and deepening understanding of enterprise risk management.

Module 2
Align Resident and Family Expectations

Aligns expectations through refined communication and educational strategies. Includes conflict resolution techniques essential for preempting potential issues with residents and their families.

Module 3
Enhance Compassionate Communication

Enhances communication skills that foster empathy, build trust, and alleviate anxiety among residents and their families. Focuses on active listening and supportive responses.

Module 4
Develop Empathic Leadership

Develops leadership through emotional intelligence, promoting self-awareness and exemplifying compassion. Equips leaders with strategies to bolster staff resilience and nurture a positive organizational culture.

Module 5
Implement Trauma-Informed Care

Provides insights into the impacts of trauma on residents and families, offering knowledge on recognizing triggers and implementing practices that ensure psychological safety.

Module 6
Foster Diversity, Equity, Inclusion, and Belonging

Teaches effective methods for fostering cultural competency throughout the organization, ensuring every resident feels welcomed, valued, and understood.

Module 7
Determine Quality of Life and Goals of Care

Aids in discerning what is most important to each resident, focusing on person-centered care planning that aligns with individual goals.

Module 8
Provide Palliative Care

Focuses on alleviating pain and enhancing comfort, including skill-building for engaging in meaningful end-of-life conversations and providing compassionate care.

Module 9
Strengthen Risk Management

Examines strategies to avert lawsuits and claims, focusing on identifying key risk areas and implementing best practices to mitigate these risks.

What Truly Sets Guide Path’s Certification Apart?

Guide Path’s Certification Program, rooted in extensive litigation and risk management expertise, offers a low-cost, high-impact solution tailored to address the key challenges in senior living—financial, reputational, and regulatory. At the core of our approach is the development of a “Culture of Commitment,” designed to prevent the loss of values and practices often seen with leadership or ownership changes, known as “suitcase culture.”

Each participating community creates actionable Community Commitment Plans through our program modules. These plans are practical blueprints that engage all community members—staff, residents, and families—in sustainable improvements and cultural evolution.

With Guide Path, communities gain tailored initiatives to drive comprehensive change, supported by ongoing resources and learning opportunities, ensuring a resilient culture that thrives on continuity and commitment.

The Guide Path Collective

Guide Path Certified communities gain exclusive access to the Guide Path Collective, a comprehensive library of curated resources designed to enhance learning, facilitate engagement with industry experts, and provide tools for risk mitigation and culture change. Within this resource network, members can access the complete certification course materials, share educational videos with residents and their families, and explore Community Commitment Plans implemented across our certified communities. The Collective serves as an invaluable network for advancing senior living goals, offering a platform for continuous improvement and expert collaboration.

Become a Guide Path Certified Community

At its core, the Guide Path Certification Program addresses critical challenges facing the senior living industry, offering a comprehensive solution that includes the Resident and Family Insights Survey Suite. Starting at $6,500, this investment grants your community certification status and exclusive access to The Collective for two years—a substantial value for transformative enterprise risk management.
The program is meticulously designed to provide proactive, concrete measures that reduce organizational losses and elevate market distinction. As a Guide Path Certified Community, your team will be equipped with service-focused solutions that enhance quality of life and implement effective loss control strategies. This certification not only marks your commitment to excellence but also positions your community as a leader in innovative, risk-managed senior living solutions.

Testimonials

Guide Path promises to be a market differentiator in senior living education and training with its founding principles and a modern platform for residential care.

Julie Bordo, CEO/President

PCH Mutual Insurance Co., Inc.
As a nursing home medical director and attending physician for the last three decades, I am excited about this new standard in our care setting. This system elevates the human aspects of person-centered care and palliative care, concepts that are so desperately needed these days.

Karl Steinberg, MD, CMD

Immediate Past President AMDA
Whether you experience the senior living healthcare system as a staff member, a resident, or a family member, each person’s perspective is unique to their life experience and current circumstances. There can be intense emotions for everyone, especially at a time when there are extraordinary societal pressures impacting our daily lives. Truly understanding what matters to each person is more than just asking a few questions.

That’s what Guide Path does differently.

Paige Hector, Clinical Educator in Post-Acute and Long-Term Care Facilities

Founder of Paige Ahead

Join the Movement for Positive Culture Change and Proactive Risk Management in Senior Living

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The keystones for circumventing complaints, grievances, financial losses, and regulatory citations lie in proactive risk mitigation, effective management of resident and family expectations, and the empowerment of leadership and staff. Guide Path resources lay the groundwork for trust, respect, and realistic expectations during the critical transition of care into the community.

Our comprehensive education, training, and tailored recommendations for implementation are designed to surmount any resistance to culture change and bolster staff empowerment, leading to transformative and sustained improvements in quality, centered on person-centered care.

Reach out to us today to discover how our innovative platform can enhance your community.