Guide Path Certification, a culture change innovator, assures residents, families, healthcare leaders, care providers, and regulators that your community is committed to reducing risks, providing the best quality of care and life possible, and respecting the goals, preferences and priorities of individuals.
Guide Path Certification is a fundamental shift in how senior living care providers understand, establish, and manage resident and family needs, feelings, and expectations in assisted living and skilled nursing communities. Guide Path moves away from the type of quality management based primarily on objective and quantifiable criteria (quality, occupancy rate, turnover) toward a more socially inclined and culturally competent quality management involving all stakeholders, in particular the residents, their families and care partners. Through a formal expectations management program focused on the resident and family experience, a collaborative partnership develops in a Guide Path community improving quality of care and quality of life. Residents and families complete the Guide Path Resident and Family Insights Survey during the admission process so the community can understand their needs and expectations. They have access to the Insights Survey Resources offering education in five key Areas of Interest. The Insights Survey serves as a “guide” for the community to connect and engage with the resident and family-directed life.
What is the Resident and Family Experience? Guide Path defines the experience as the sum of all interactions, shaped by a community's culture, that influence perceptions and expectations across transitions of care.
What Interactions Create the Resident and Family Experience? Guide Path defines interactions as orchestrated and spontaneous touch points of people, processes, policies, communications, actions, and the environment.
What is the Community’s Culture? Guide Path defines culture as the vision, values, people (at all levels and in all parts of the ecosystem), community, and shared purpose.
What are the Perceptions and Expectations of the Resident and Family?
Guide Path defines the perceptions and expectations as what residents, families, and care partners recognize, understand, and remember. They vary based on individual experiences, such as beliefs, values, and cultural background.
While the process of “culture change” in senior living has been emerging over the past two decades through a variety of models, there is an unmet need for sustained transformational experiences of healthcare providers that focus on exploring, collaborating, and coordinating their goals and values, with those of residents, families and other caregivers and healthcare leaders.
Guide Path Provider Communities begin the journey by creating a Guide Path Team that engages in a 9-hour education, training, and implementation plan curriculum (approximately 3 hours per month for three months) focused on culture change, communication, expectations management, empathic leadership, trauma-informed care, diversity, equity, inclusion and belonging, advance care planning and goals of care, palliative care, and risk management. The program promotes quality of life, a person-directed care culture, risk mitigation, and care provider empowerment. Expert Guide Path advisors and educators deliver this formal program tailored to the specific needs of residents, families, and providers.
Innovating transformational and sustained culture change in senior living through resident, family, and care partner engagement to understand, establish, and manage expectations along the continuum of care.
Leading the "cultural evolution" in senior living through a curriculum that educates, trains, and empowers healthcare leaders and care providers.
Offering regulatory compliance aligned with state and federal survey guidance for improved surveys, enhanced operations, quality improvement, and reduced overall costs.
Partnering with policymakers for healthcare reform that encourages culture change and capitalizes on its transformational power through regulation, reimbursement, public reporting, and other mechanisms.
Solving the workforce crisis in senior living through gold-standard education, training, and support resulting in enhanced caregiver recruitment, satisfaction, and retention.
Creating a collective of Guide Path-certified communities and their teams, residents and families, resources, and best practices to enhance the quality of life for everyone.