Resident and Family Insights Survey Suite

This comprehensive risk management and quality improvement solution empowers your community to proactively discern areas of concern, unmet needs, and unrealistic expectations before they escalate into conflicts.

At Guide Path, we understand that proactive risk management and the enhancement of care quality in senior living communities begin with comprehensive education—not only for residents but for their families as well. To this end, we have developed a series of educational video resources designed to inform residents and their families about critical transitions in care, helping to set and effectively manage expectations.

Mastering Expectations Management and Risk Resolution

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The Resident and Family Insights Survey Suite is a distinctive toolkit dedicated to managing the expectations of residents and their families, while proactively identifying and mitigating potential risks. This suite serves as an essential resource for senior living communities, providing specialized tools that enable a deep understanding of resident needs and preferences. By systematically addressing these expectations, the suite helps prevent conflicts and reduce losses, thereby supporting the broader goal of promoting cultural evolution within the senior living sector. Each element of the suite is designed to enhance person-centered care, ensuring that every community can anticipate challenges and transform them into opportunities for improvement and growth.

Within the Insights Survey portal,
you’ll have access to

  • Unlimited Insight Surveys: These surveys are designed to be efficiently administered by community staff within 8-10 minutes and completed by residents or family members in approximately 10 minutes. This rapid process enables communities to quickly understand and begin setting expectations.

  • Insights Survey Risk Rating: Each question within the survey is categorized with a Low-Medium-High risk rating, providing precise insights into each resident or family member’s primary concerns. This allows for targeted allocation of resources, heightened attention, and proactive engagement to address potential issues before conflicts emerge.

  • High-Risk Road Map: This strategic tool offers valuable insights into predominant risk areas, emerging risk trends, and effective interventions. It facilitates the identification of opportunities for risk mitigation, enabling communities to enhance safety and care quality proactively.

  • User-Friendly Educational Videos: These targeted videos are crafted to educate residents and families about care transitions, setting realistic expectations aligned with the five Areas of Interest identified in the Survey. This foundational knowledge supports the establishment of achievable expectations and smoother transitions.

  • Resident & Family Resources: Communities gain access to an array of resources designed to assist residents and families in their transition to the community. This includes educational videos, comprehensive guides, and other supportive materials that enrich the onboarding experience.

  • Access to Key Survey Data: Communities can tap into critical survey data that illuminates key indicators and focus areas. This data-driven approach enhances risk management strategies and elevates the overall experience for residents and their families.

Essential Pillars of Success

At Guide Path, we understand that proactive risk management and the enhancement of care quality in senior living communities begin with comprehensive education—not only for residents but for their families as well. To this end, we have developed a series of educational video resources designed to inform residents and their families about critical transitions in care, helping to set and effectively manage expectations.

  • Communication: Enhancing dialogue between all parties involved in care.

  • The Family System: Understanding the dynamics and roles within family units.

  • Goals of Care: Aligning care practices with the personal goals of the resident.

  • The Aging Process: Educating on the natural changes and challenges that come with aging.

  • Emotional and Spiritual Health: Addressing the holistic well-being of residents.

Residents and family members who engage with these videos gain a deeper understanding of what to expect when transitioning into a senior living community. Having already completed the Insights Survey, which probes these same areas, the video education series not only reinforces the survey’s themes but also sets realistic expectations and fosters a partnership between families and the community. This holistic approach to care cultivates a trusting and caring foundation that residents and their families both need and desire during critical care transitions. The Insights Survey, paired with this educational series, lays the groundwork for a smooth transition and an ongoing, engaged relationship between the community and its members.

Family Testimonials for the Resident and Family Insights Survey

What was your overall impression of the Resident and Family Insights Survey? “I already trust the community, and by using this survey it increases it. I think by using the survey they are proactive in knowing my family and establishing our needs.
Son of Resident
What questions on the survey do you feel were most relevant to understanding your thoughts and concerns about your mom’s transition? “The spiritual and emotional piece is really good. That’s important to us. It was a part of her purpose. So, I’m glad she’s in an environment where Christianity and spirituality is at the center of what they do. And the aging process. I think, you know. Really being educated on what to expect, as mom starts to age, she has dementia. So, for me, that’s new. So, I have a heightened sense of awareness when something happens, or when I feel like something is off, and so helping me to understand that.
Daughter of Resident

What could we do to assist new residents and families in completing the survey so that we can gain deeper insights into their expectations and needs? “By reinforcing how important the survey is. It makes sure everybody’s on the same page. It’s their opportunity to voice their opinion and to establish their expectations.

Daughter of Resident

From your point of view, does the community help build trust by offering a survey like this? Yes, I think so! Having a survey by a third party helps you identify areas that can be improved or areas of concern. I think it is relevant to have a survey. If the community looks at the survey, applies the knowledge learned, and makes changes, then it is sure to help everyone.

Daughter of Resident

Explore Senior Living Resident and Family Insights

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The cornerstone of providing protection and preparedness for the senior living and caregiving community lies in comprehending and addressing unmet needs, feelings, life experiences, and the expectations of residents and their families. By gaining insights into these critical areas, your community can effectively manage expectations and enhance overall care quality.

Embark on a journey with the Resident and Family Insights Survey Suite, which includes the Insights Survey, High-Risk Roadmap, educational videos, and a wealth of other resources. These tools are designed to equip your community with the knowledge and strategies needed to anticipate challenges and proactively address them, fostering a safer, more responsive care environment.