Cultivates a person-centered community, enhancing choice, dignity, and quality of life for each resident. Provides robust strategies for transforming organizational culture and deepening understanding of enterprise risk management.

• The Language of Culture Change
• Continuum of Person-Directed Culture

Aligns expectations through refined communication and educational strategies. Includes conflict resolution techniques essential for preempting potential issues with residents and their families.

• Serious Illness Conversation Guide
• Caregiver’s Guide to Understanding Dementia Behaviors
• State-by-State Advance Directive Forms
• Advance Directive Documents
• Caring Conversations
• National Institute on Aging Infographics
• Lotsa Helping Hands

Enhances communication skills that foster empathy, build trust, and alleviate anxiety among residents and their families. Focuses on active listening and supportive responses.

• Unconditional Positive Regard
• Communication Tips
• Caregiver’s Guide to Understanding Dementia Behaviors
• Dementia Care Practice Recommendations | Alzheimer’s Association

Develops leadership through emotional intelligence, promoting self-awareness and exemplifying compassion. Equips leaders with strategies to bolster staff resilience and nurture a positive organizational culture.

• Making Empathy a Natural Part of Healthcare Leadership
• Building Empathetic Leadership
• The role of empathy in healthcare (NCBI)
• Empathy in Healthcare: Putting Care Back into the System
• Connect With Empathy, but Lead With Compassion

Provides insights into the impacts of trauma on residents and families, offering knowledge on recognizing triggers and implementing practices that ensure psychological safety.

• Trauma-Informed Care Toolkit
• Trauma-Informed Practices in Elder Care
• What Is Trauma-Informed Care?
• SAMHSA’s Concept of Trauma
• Spirituality and Trauma
• Building Trust and Healing After Trauma

Teaches effective methods for fostering cultural competency throughout the organization, ensuring every resident feels welcomed, valued, and understood.

• Culturally Connected
• Communication tips for interacting with autistic individuals
• Racial disparities in end-of-life care
• Challenges and cultural barriers for Asians and Latinos
• Training on culturally appropriate palliative care
• Trans Death & Deadnaming

Aids in discerning what is most important to each resident, focusing on person-centered care planning that aligns with individual goals.

• Aligning With What Matters Most To Older Adults
• Goal-based care: a new paradigm (PubMed)
• Quality of life in assisted living (The Gerontologist)
• Activities for Nursing Homes and Assisted Living
• Dementia Care Practice Recommendations | Alzheimer’s Association

Focuses on alleviating pain and enhancing comfort, including skill-building for engaging in meaningful end-of-life conversations and providing compassionate care.

• Handouts for Patients and Families
• Pain Assessment
• Dignity in Care Research
• Training on culturally appropriate palliative care

Examines strategies to avert lawsuits and claims, focusing on identifying key risk areas and implementing best practices to mitigate these risks.

• De-escalation Toolkit
• Communication and Optimal Resolution (CANDOR) Toolkit
• ERM Tool
• What are Communication and Resolution Programs (CRPs)?

• Michele Magner
• Family Caregiver Alliance
• Lotsa Helping Hands

• Five Wishes
• The Conversation Project

• ACTS 2 Faith-Based Caregiving
• Taking Charge of Emotional Health
• What is Spirituality?
• My Maintenance Self-Care Worksheet
• Self-Care Assessment
• Emergency Self-Care Worksheet

• StoryCorps
• Go Wish Conversation Cards

Mettle Health is a team of clinicians ready to provide whole person care to anyone living in the United States, without a doctor’s referral. We help both patients and caregivers navigate the practical, emotional, and existential issues related to aging, serious or chronic illness and end of life.

Co-Founders: BJ Miller, MD and Sonya Dolan

Website: https://mettlehealth.com/

Paige is a featured, dynamic speaker at health care conferences on diverse topics for post-acute and long-term care settings. Her presentations and training are entertaining, filled with real-life examples and experiences. She highlights the joys and tackles the challenges of working in these settings.

Consultant | Speaker | Writer: Paige Hector, LMSW

Website: https://paigeahead.com/

The Empathic Leadership Institute (ELI) is committed to supporting organizations to embrace empathic leadership responses, mindsets, habits and structures. Our experience leading corporate change shows that empathic responses create a fundamental cultural shift where everyone in the organization feels empowered and accountable.

Co-Founder | Lead Trainer: François Beausoleil, MBA

Website: https://www.empathicleadershipinstitute.com/

Mentoring, Motivating, and Elevating Executive Directors in the senior living industry is not just about taking a bunch of buzz words and throwing them together, it is a strategy that I utilize to make sure senior living professionals are leading assisted living teams to their full potential. I am passionate about helping the elderly population and seeing leaders in the field succeed in growing committed and motivated teams and cultures is how I measure success.

Founder | Coach | Speaker | Podcast Host: Erin Thompson

Website: https://aspireformorewitherin.com/

Michelle Magner empowers family caregivers to navigate the emotional challenges of supporting aging loved ones with clarity, confidence, and compassion. Through practical tools, heartfelt guidance, and a focus on well-being, she helps caregivers move from simply surviving to truly thriving.

Founder | Coach | Podcast Host: Michele Magner, MBA

Website: https://michelemagner.com/

From managing medical appointments to ensuring your loved one’s comfort, the responsibilities can feel never-ending. But with the right tools, strategies, and support, you can simplify the caregiving journey and find peace of mind along the way.

Founder | Coach | Writer | Podcast Host: Melissa Miller

Website: https://www.caregivingentrepreneurshipreimagined.com/

Founded in 2020 by Ron Gura and Yonatan Bergman, Empathy is the most comprehensive platform of its kind, providing critical support across grief, estate settlement, benefits and probate. Dedicated to assisting families through their toughest times, we’ve helped millions regain stability by focusing on compassionate care. Loss is very hard — but we’re dedicated to making it a bit less hard, for everyone, every day.

Website: https://www.empathy.com

The Validation Training Institute teaches the Validation Method—an empathetic communication approach that helps caregivers connect meaningfully with older adults experiencing cognitive decline. Through global training and resources, VTI promotes dignity, reduces stress, and supports person-centered care.

Website: https://vfvalidation.org/

SAGECare provides LGBTQ+ aging and person-centered care training to help senior living and healthcare professionals foster safer, more inclusive environments for older adults. Its online and in-person programs offer practical tools and cultural insights to promote dignity, respect, and understanding for all.

Website: https://sagecare.org/

Parasol Alliance transforms technology culture in senior living by helping organizations view IT as a strategic asset that enhances operations, resident care, and staff efficiency. As a full-service technology strategy partner, they provide comprehensive IT support, cybersecurity, and innovation planning—beginning with a customized three-year roadmap. Founded by senior living leaders in 2015, Parasol Alliance has grown nationwide through word-of-mouth referrals and industry recognition for excellence and workplace culture.

Website: https://www.parasolalliance.com/

willGather helps aging services, caregiving, and senior living organizations create thoughtful, human-centered marketing that drives real impact. With deep experience in senior care, advocacy, and brand-building, they craft strategies that inspire, connect with audiences, and amplify each organization’s voice.

Founder | Speaker | Podcast Host: Nicole Will

Website: https://www.willgather.com/

Dementia Darling is a passionate educator and advocate dedicated to empowering caregivers and raising awareness about dementia. Carrie provides knowledge, resources, and encouragement to improve quality of life for those affected and challenge the tragedy-focused narrative around the condition.

Founder | Advocate | Educator: Carrie Aalberts, MS

Website: https://www.dementiadarling.com/

The Virginia Center on Aging (VCoA), based at Virginia Commonwealth University, works to improve the quality of life for older Virginians. Through education, research, advocacy, and partnerships, it promotes age-inclusive practices and longevity equity. VCoA conducts research, provides educational programs, addresses community needs, and serves as a statewide resource for aging-related knowledge.

Website: https://vcoa.chp.vcu.edu/

The Aging Parent Solution supports caregivers with empathy and expertise, combining 25+ years of experience and personal caregiving insight. They provide guidance, resources, and personalized case management to help families gain clarity, reduce stress, and navigate elder care with confidence and peace of mind.

Co-Founders: Sara Robertson and Emily Quinn

Website: https://theagingparentsolution.com/

APlan2Age helps individuals and families navigate aging with confidence, offering expert guidance and 24/7 online resources. It encourages proactive planning to support independence and quality of life, while providing tools to assist even from afar. Designed to bridge distances, it empowers families to create nurturing, productive environments for older loved ones.

Website: https://aplan2age.org/

The Jessie F. Richardson Foundation (JFRF) empowers resource-constrained communities to provide multi-generational support for underserved older adults. Founded by Dr. Keren Brown Wilson in 2002, JFRF partners with local organizations to build capacity, strengthen human and organizational assets, and create culturally sensitive, sustainable solutions. Using an asset-based approach, the foundation leverages existing resources to develop lasting networks that improve conditions for vulnerable elders.

Founder: Dr. Karen Brown Wilson

Website: https://jfrfoundation.org/

Founded in 2012 by Dr. Atul Gawande and Dr. Bill Berry, Ariadne Labs is a joint center of Brigham and Women’s Hospital and the Harvard T.H. Chan School of Public Health. The lab is globally recognized for its systems-level approach to health care innovation, combining human-centered design, implementation science, and frontline clinical experience to develop practical tools that improve care delivery and equity. Ariadne’s groundbreaking innovations—such as surgical safety checklists, community health tools, and global collaborations—have reached more than 170 countries. Their work is driven by the belief that health care is a fundamental human right. Notably, Ariadne Labs is leading efforts in elder and serious illness care, including the internationally acclaimed Serious Illness Care Program. This initiative provides tools and training to ensure that people with serious illnesses receive care aligned with their goals and values. The program reflects Ariadne’s broader mission to transform care for aging populations through compassion, communication, and dignity at every stage of life.

Website: https://www.ariadnelabs.org/

Bridge the Gap Podcast is a platform dedicated to informing, educating, and influencing the culture of senior living. By amplifying real voices across the industry, BTG sheds light on critical issues, advocates for change, and drives quality outcomes for older adults and those who care for them.

Website: www.btgvoice.com

Anna developed The Purpose Equation®, a framework that helps people of all ages define and activate their unique purpose in life and work. Through workshops, training, and coaching, she brings purpose, joy, and meaning to daily life and leadership.

Website: https://thepurposeequation.com/

Riveting, honest, and humane, Being Mortal shows that the ultimate goal is not a good death but a good life – all the way to the very end.

Website: https://atulgawande.com/book/being-mortal

Melissa Batchelor is a nurse, educator, and advocate with nearly 30 years of experience supporting older adults and their families. Through her online platform and community, she helps caregivers make sense of dementia, aging, and memory-related challenges. She is also the host of the award‑winning podcast This Is Getting Old: Moving Towards an Age‑Friendly World, where she centers the caregiver’s journey with compassion, insight, and evidence-based strategies.

Website: https://melissabphd.com/